Alfa

Roadside Assistance


Alfa Romeo roadside assistance is an efficient and widespread service provided by the Automobile Association of South Africa and is available 24 hours a day, 365 days a year throughout South Africa. Please see below for benefits and services:

 

  • Fuel to reach a filling station
  • AA Battery Service including mobile battery sales
  • Flat tyre change
  • Key lockout service
  • AA Recovery Towing service (electrical & mechanical breakdowns)
  • Message Relay Service
  • AA Road Patrol roadside repair service
  • Stand By You Security
  • 24-Hour AA Mayday emergency medical rescue
  • Overnight accommodation
  • Vehicle Repatriation
  • 24 Hr Emergency Transportation (Car hire)
  • Accident Towing
Toll Free number - 0800 2532 22

 




Roadside Assistance for Club McCarthy Members


Flat battery? We'll jumpstart you.

We'll arrange and pay to have your vehicle started. Need this service again? We'll gladly assist if you haven't had the opportunity to replace the battery at an outlet on the same day. If a replacement battery is required, we'll cover the cost for your vehicle to be towed, subject to the limits set out in the limitation of benefits table. The cost of the battery is for your own account.



Flat tyre? We'll change it.

We'll arrange and pay to have your spare tyre put onto your vehicle. If you don't have a spare or tyre change equipment (including special wheel nuts) in the vehicle, you will need to notify the call centre agent up front. We will then arrange a tow in service subject to the limits in the benefits table.



Run out of fuel? Help is on the way.

We will send someone to assist you with 10 litres of fuel. The cost of fuel will be for your account. It is important to ensure that you advise us of the exact type of fuel that your vehicle takes as Club McCarthy cannot be held responsible for an incorrect fuel type being put into your vehicle.



Keys locked inside your car? We'll get them out.

We will arrange and pay for a locksmith to open your vehicle, where this is possible. This service excludes all parts, components, keys or key-cutting costs, or other similar charges. If it is not possible to retrieve the keys from your car, due to a smart card or locked gears, the towing cost is for your account.


Where keys have broken off in the door or ignition, our contribution to the cost is subject to the limits set out in the limitations of benefits table. In the event of the service provider being unable to resolve the problem where it occurred, the cost for any additional assistance is for your account.



Broken down? We'll tow you in.

We will arrange and pay for your vehicle to be towed to the nearest McCarthy workshop or approved RMI repairer in the event of an electrical or mechanical breakdown.


In the event of a breakdown more than 100 km from your normal place of residence, Platinum and Onyx members have the following additional benefits available only if the towing is arranged via the Club McCarthy assistance call centre:


Emergency Car Hire / Overnight Accommodation

Where a breakdown has occurred, resulting in an overnight delay, we will arrange and refund the member on receipt of the invoice up to the amount specified in the benefits table towards:
•   Overnight accommodation for driver and occupants (maximum of 5 persons) or
•   24-hour car rental (valid driver’s license and credit card required).



Been in an accident? We’ll tow your vehicle.

We'll arrange to tow your vehicle. This service is only offered in the event that your vehicle is not drivable and not covered for this cost under a short-term insurance policy. At the time of the call for assistance, members with short-term insurance cover will be transferred to their relevant insurer or broker for assistance at their own expense.



Courtesy Transport

Where a vehicle needs to be towed to a repairer and the incident has occurred within 100 kilometres of your residence, we will arrange courtesy transport (ie, a taxi) to a nominated destination. You must pay the cost upfront and may then claim back the cost. Subject to the limits set out in the limitations of benefits table.



Vehicle Storage

If required due to overnight delay, we will arrange and pay up to the limit set out in the limitations of benefits table for the safe storage of the vehicle.



Vehicle Recovery

We will arrange and refund you on receipt of the invoice, up to the amount specified in the benefits table, towards the cost of collecting the vehicle and returning it to your normal place of residence after the repair has been affected.

 

For more information on the various McCarthy Club Membership options, call 0861 293 329 or visit the McCarthy Club website

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